Being able to get in touch with your website hosting provider if you have any type of questions or encounter any problems is quite important and how quickly they will reply and react can be crucial, particularly if your site is business-oriented, as more downtime could mean losing potential customers. The support solutions are, in addition a way to recognize genuine suppliers from resellers. The second typically respond only to e-mails or support tickets and you'll have to wait for a day or even more in order to get a reply. In case the trouble involves a few replies, you will end up losing a few days to get a problem fixed. Using a legitimate and reputable hosting company, you will be in a position to get in touch with the support anytime and get a prompt response no matter what the issue or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Website Hosting
We supply 24/7 customer, billing and tech support for all of our website hosting. Even if you are not our client yet and you have some questions, we will assist you right away and provide the needed information, so as to give you a choice to make an informed decision when you acquire a new hosting account. We're available anytime, including holidays and weekends, and we supply numerous options for communication to contact us - live chat, phone, e-mail messages and support tickets. For your convenience, we have multiple phone numbers internationally, so you are able to call the one that is closer to you. The maximum response time for the e-mail messages and your tickets is 1 hour. The actual response time is around 15-20 minutes, so you can forget about waiting for a few days to receive assistance for any task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers that we supply feature 24/7 customer and technical support, therefore whatever the problem you have, you will be able to get in touch with us and we will give you a hand without delay. Our guaranteed answer time for each e-mail or support ticket that you open through your Hepsia website hosting Control Panel is only one hour; typically the response time rarely is more than twenty minutes. We also have telephone support with multiple local numbers worldwide plus a live chat, so that you will be able to get in touch with us and find additional info about our services even if you do not have an account yet. We're able to help you with any kind of question or an issue you have - payment methods, package features, e-mail setup, web hosting account settings, etcetera. If you employ our services, you will not ever have an issue where you have to wait for a day or two to get a problem solved like you will have to do with lots of other suppliers.