24/7 Customer Support in Website Hosting
We supply 24/7 customer, billing and tech support for all of our website hosting. Even if you are not our client yet and you have some questions, we will assist you right away and provide the needed information, so as to give you a choice to make an informed decision when you acquire a new hosting account. We're available anytime, including holidays and weekends, and we supply numerous options for communication to contact us - live chat, phone, e-mail messages and support tickets. For your convenience, we have multiple phone numbers internationally, so you are able to call the one that is closer to you. The maximum response time for the e-mail messages and your tickets is 1 hour. The actual response time is around 15-20 minutes, so you can forget about waiting for a few days to receive assistance for any task or issue, whatever its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers that we supply feature 24/7 customer and technical support, therefore whatever the problem you have, you will be able to get in touch with us and we will give you a hand without delay. Our guaranteed answer time for each e-mail or support ticket that you open through your Hepsia website hosting Control Panel is only one hour; typically the response time rarely is more than twenty minutes. We also have telephone support with multiple local numbers worldwide plus a live chat, so that you will be able to get in touch with us and find additional info about our services even if you do not have an account yet. We're able to help you with any kind of question or an issue you have - payment methods, package features, e-mail setup, web hosting account settings, etcetera. If you employ our services, you will not ever have an issue where you have to wait for a day or two to get a problem solved like you will have to do with lots of other suppliers.
24/7 Customer Support in Dedicated Servers
With a one-hour max response time guarantee, you will receive lightning-fast support when you acquire a dedicated server from our company. Our customer and tech support crews are online 24/7/365, as a result when you open a ticket from your billing account or you send an email regarding any problem with your server or the pre-installed software on it whatever the time of the day, you will get an answer within 1 hour, even during holidays. Our ticketing system is the best option in case the issue involved requires a longer period of time to be resolved or in case it has to be forwarded to our administrators, as it's easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you are able to give us a call or talk to a live representative via our chat service. In case you include the Managed Services upgrade to your server plan, our admins can also help you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 too.