In case you’ve ordered a web hosting package and you’ve got some enquiries associated with a particular feature/function, or if you’ve stumbled upon some issue and you require support, you should be able to touch base with the respective customer service staff. All web hosting companies use a ticketing system regardless of whether they offer other ways of contacting them aside from it or not, because the most effective way to resolve a problem most often is to send a ticket. This model of communication makes the responses sent by both sides easy to follow and permits the support staff representatives to escalate the situation in case, for instance, an admin needs to become involved. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you need to use at least 2 different accounts to contact the client service team and to actually manage the hosting space. Constantly switching from one account to another may sometimes be a headache, not to mention the fact that it takes a very long time for most hosting providers to respond to ticket requests.

Integrated Ticketing System in Website Hosting

Our website hosting feature an integrated support ticket system, which is an integral part of our custom Hepsia Control Panel. In contrast with other similar tools, Hepsia will permit you to manage everything related to the hosting service itself in the same location – payments, website files, emails, trouble tickets, etc., avoiding the necessity to sign in and out of different admin consoles. In the event that you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with just a few mouse clicks without needing to sign out of your Control Panel. During the process, you can choose a category and our system will offer you a number of informational articles, which will supply you with additional info and which may help you solve any particular problem before you actually submit a ticket. We guarantee a response time of no more than sixty minutes, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

We deem it far more convenient to manage everything in one place, which is why we have incorporated a trouble ticket system into the in-house created Hepsia Control Panel, which is available with every single semi-dedicated server account. This will enable you to handle the correspondence with our technical support team together with your web files, which implies that you won’t have to memorize one more log-on name for another system. You’ll be able to submit a new ticket or to track down the status of an old one with less than several mouse clicks whilst you are browsing the files within your semi-dedicated account. Moreover, you can look through older tickets using an intelligent search functionality or read applicable knowledgebase articles, which provide solutions to commonly faced challenges. The inbuilt trouble ticket system is strictly monitored 24x7 with the maximum response time being only 60 minutes, so there’ll always be someone to assist you.