Integrated Ticketing System in Website Hosting
Our website hosting feature an integrated support ticket system, which is an integral part of our custom Hepsia Control Panel. In contrast with other similar tools, Hepsia will permit you to manage everything related to the hosting service itself in the same location – payments, website files, emails, trouble tickets, etc., avoiding the necessity to sign in and out of different admin consoles. In the event that you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with just a few mouse clicks without needing to sign out of your Control Panel. During the process, you can choose a category and our system will offer you a number of informational articles, which will supply you with additional info and which may help you solve any particular problem before you actually submit a ticket. We guarantee a response time of no more than sixty minutes, even if it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Servers
We deem it far more convenient to manage everything in one place, which is why we have incorporated a trouble ticket system into the in-house created Hepsia Control Panel, which is available with every single semi-dedicated server account. This will enable you to handle the correspondence with our technical support team together with your web files, which implies that you won’t have to memorize one more log-on name for another system. You’ll be able to submit a new ticket or to track down the status of an old one with less than several mouse clicks whilst you are browsing the files within your semi-dedicated account. Moreover, you can look through older tickets using an intelligent search functionality or read applicable knowledgebase articles, which provide solutions to commonly faced challenges. The inbuilt trouble ticket system is strictly monitored 24x7 with the maximum response time being only 60 minutes, so there’ll always be someone to assist you.