A live chat is among the methods of communication offered by some hosting providers as a part of their support services. Depending on the service provider, the chat can be used for billing, pre-sales and/or technical assistance. This method of communication is quicker than a support ticket and it'll make it much more unlikely to misspell or misunderstand something in comparison to a call with a representative. What's more, when the trouble that you have needs some time to be reviewed and dealt with, you'll be able to do something different in the meantime instead of just waiting, as you would have to do if you call. You can also use a live chat support service free of charge provided that you have Internet accessibility even if your hosting provider is based in a different country and they don't have a local phone number that you can call.
Live Chat Support in Website Hosting
We provide a live chat support service for all of the website hosting that we offer and we will assist you with almost everything in real time. If you don't have an account with our company yet, we will be able to give you more information about the plans in order to help you to pick the most appropriate plan. In case you are an active client, we will be able to help you with any general or billing issue in addition to with a number of common technical matters, for example an email address setup in a desktop email client. In case you cannot phone us for whatever reason or you're in a country where we don't have a local phone number, our live chat will be the best way to get in touch with us. Of course, some situations need additional time to analyze and test, so you will need to open a ticket to our technicians, still, we're able to save your time and help you with quite a lot of troubles on the chat.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we supply is available every day, even on holidays and weekends. It is the most effective way to learn more details about our semi-dedicated servers in case you do not have an account yet or to get an issue resolved in case you are a customer and our customer care representatives will help you promptly no matter what time of the day you join the chat. If you are unsure which plan is better for your websites, in case you need a piece of advice whether you should acquire a specific upgrade and how to obtain it or if you experience troubles setting up an email account on your computer system, you can contact us and we'll give you the necessary information right away. Our live chat is available even after our phone lines are off for the day, which means that when you have an account with us, you can be sure that you'll always receive timely help with any kind of question or trouble that pops up.