One-Hour Response Guarantee
Want to find out more about the 1-hour response time guarantee and how you may benefit from it in your capacity as client?
In case you’re a site owner, a problem may always emerge and it doesn’t necessarily have to be connected to the web hosting service itself. For instance, something may go wrong when you update an Internet app or some crucial content could be modified or erased by chance. Irrespective of what the essence of the problem may be, you’ll have to contact the respective technical support staff and request them to retrieve a backup or to help you resolve the problem that you’re having. How promptly they’ll do it will determine the time that your websites will be offline. For certain sites like community sites or shopping portals, a lengthened downtime too often means losing customers and money. Hence, it’s very important that you use the services of a web hosting company that offers not only a very good customer service, but also a prompt one.
One-Hour Response Guarantee in Website Hosting
With a website hosting
from us, you can just forget about waiting around for hours, or even one whole day, to receive a response to a tech support ticket or an email. Regardless of when you contact us, we will lend you a hand within maximum one hour with any sales or technical enquiries that you might have. In reality, our actual reply time rarely exceeds 20 to 30 minutes. Since we’re on duty 24x7x365, you’ll always get support in a well-timed fashion and we realize how crucial that is in the Internet age. Soon after you contact us, we’ll reply to your questions. If you stumble upon any technical problem, we will tackle it instead of you, or we’ll give you all the needed information in case there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a trouble ticket through your hosting Control Panel or write an email associated with your semi-dedicated server
, you’ll have an answer within less than one hour. You can get in touch with us whenever you need with regard to billing, technical or general issues and since we will be at your service around the clock, you will invariably receive support right on time. Depending on the particular issue or question, we’ll give you more info, eliminate the complication if it’s been caused by something that is within our reach or tell you how to proceed if you need to alter a certain setting for a web application that we don’t have access to. You can forget about waiting for a day for every single reply. Actually, in most cases we answer emails and tickets within no more than twenty-twenty five minutes.