Although this is not the keyfactor to help you identify a reliable website hosting supplier from a bad one and a reseller from a real provider, being able to call and consult with a live person is an indicator that you are not working with a one-person company and that you will be able to reach someone when you're in need of support. The phone support for hosting services may vary from general to expert, thus the problems which can be resolved with a call vary based on the provider. Usually, these issues are more basic and include billing or first level tech issues since more complex problems generally require a support ticket where both you and the administrators can follow what is going on with a particular situation. Still, being able to phone call your service provider will save you a lot of time and efforts for the multitude of small issues that may eventually appear when you manage your web hosting account.
Phone Support in Website Hosting
We believe that being able to communicate with a live agent is rather important, that's why we have 3 support lines worldwide (USA, UK and Australia) and you'll be able to reach us over the phone for fourteen hours every day. In case you consider purchasing one of our website hosting
, for instance, you can give us a call and find more about our services before placing your order so as to be sure that we match all system requirements for your sites. Following the purchase, you'll be able to contact us about any kind of sales or billing issues you may experience, or get any general or basic technical information that you need. We've tried to find the optimal balance between phone and ticket support, so for strictly technical issues you have to use our ticketing system, that will make it easier to track the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
The support services forall of the semi-dedicated server
plans that we supply include real-time phone support for fourteen hours every day. In case you hesitate which plan will be suitable for your web sites, you want to learn more about a package's specs or you need any other type of info on our solutions, you have the option to call any of the local phone numbers which we have in the U.S.A., the United Kingdom and Australia and our support agents will help you. If you currently have an account, you will be able to get in touch with us about general and sales matters, although we are often able to assist with a lot of technical issues as well. For strictly technical problems you will have to take advantage of our built-in ticketing system where the conversation between you and our technical support team will be in 1 place, which is the better option when your trouble can take extra time to be taken care of or it needs to be escalated to our system administrators.