A 99.9% Server Uptime
Our website hosting system is based on a steady, premium–quality hardware architecture and a heavily modified Linux distribution. That’s why, no matter what your site is, or how many site visitors you have, or even if there’s a denial–of–service attack, our web hosting servers will remain up and running and your sites will remain accessible online.
Our website hosting packages include a 99.9% server uptime guarantee. And no matter which datacenter you pick, our guarantee remains the same.
A 99.9% Network Uptime
In order to deliver an outstanding web hosting service, you can hardly rely on the default network configuration in a datacenter. We’ve set up our own custom internal network in order to ensure a faster–than–light connection speed with the rest of the world.
And thanks to this, irrespective of which datacenter facilities you pick: our data center in US, our data center in UK, in our data center in FI, in our data center in Eastern Europe or our data center in AU, you will enjoy a guaranteed 99.9% network uptime. And this uptime guarantee is valid with all hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, when it is your hard–earned cash on the line, you cannot feel really safe. That is the reason why, with each of our cloud hosting plans we offer a 30–day money–back guarantee. In case you do not feel pleased with our web hosting service or if you wish to get a more robust web hosting solution, such as a VPS servers or a dedicated servers – we’ll give you a full refund, without any secret fees or return taxes.
24/7 Technical Support
We have diligently chosen each individual member of our 24x7 support staff to ensure that we can provide the very best client care service that you can get. Each one of our support engineers has several years of experience dealing with hosting accounts behind his back, so they know what they are doing. What’s more, they’re available 24x7 – you will be able to touch base with them whenever you want and they will reply ASAP.
Their average response time is below 20 minutes, whilst with many other hosting firms you have to wait for days. Plus, we offer a 1–hour response time guarantee. Regardless of what happens, your queries will be replied to in under sixty minutes.